Return Policies

We inspect all orders for accuracy prior to packing and shipping.
We insure all shipments against damage. You must notify us within 7 days of delivery of any damage, and we will assist you in filing your claim with the delivery carrier.
All returns require a Return Authorization (RA). Please call or email our Customer Service for the RA number. No return will be accepted without an RA number.
Products may only be returned within 30 days of delivery. Shipping charges are not refunded. No returns are accepted on special order items. All products must be returned in resaleble condition. If not returned in resalable condition you will receive no credit or subject to a restocking fee.
Returns of non stock items are subject to the return policy of our suppliers.
Returns must be in original packaging and complete to be accepted.
Opened software cannot be returned.
Cutting mats that have been custom cut can not be returned.
Please use order number on all customer service correspondence.
All discrepancies or shipping damages must be reported within 7 days of receipt of order.
Any order returned due to an insufficient address being provided is subject to a 20% restocking fee and the shipping charge will not be refunded.
All prices subject to change.

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Approved supplier American Design & Drafting Association

Have Questions? Call Toll Free 1-877-268-4427 or Send Us an Email